Case Studies

$15m automotive service provider moves sales inside. Grows monthly bookings by 24% in 12 months!

Team Quality Services allows manufacturers of automotive components (think seats or wiper assemblies) to purchase the capacity of assembly-plant-based Quality Liasion Representatives. This means that component manufacturers don’t have to maintain their own teams of mobile reps. Chris Straw started TQS 20 years ago. It’s now a $15m business, based in Auburn Indiana, with operations […]

Case Studies

Levitt Safety: their four-year journey with SPE

Over the last four years, Levitt Safety (Canada’s largest specialist safety and fire-protection company) has reduced the size of its field force and scaled-up its inside sales and customer service teams. In this interview Bruce Levitt and Fraser Gibson share insights into their four-year journey (thus far) with SPE and talk about the challenges and the […]

Case Studies, Measures and General Management

Celebrating SPE

I’ve noticed an interesting trend. I’m seeing organizations starting to celebrate the fact that they’re implementing SPE—inside the organization, and even outside! I’m thinking, maybe the popularity of The Machine is empowering executives to be a little bolder. Or maybe we’re just doing a better job of selling the end-state. Either way, it’s a nice trend. […]

Applying Sales Process Engineering, Case Studies

Orbitform: A revenue increase of 30-40% is “wildly significant for us”!

Orbitform is one of the silent revolutionaries profiled in The Machine. If you turn to page 101, you’ll find the story of Madison—an organization that found it necessary to create their own hybrid SPE model. Officially, Madison’s story is an amalgam of three organizations’ experiences but, unofficially—between just you and me, dear reader—Madison is 95% Orbitform! […]