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HomeForumsGeneral discussionsSupplier to commercial building industry. Sales pipeline: 500%. Additional salespeople: 0.

This topic has 2 voices, contains 3 replies, and was last updated by  AG 80 days ago.

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February 23, 2012 at 12:52 am #1698

Justin Roff-Marsh

The bad news is that sales haven’t increased. The good news is that they surely will.
[See the full post at: Supplier to commercial building industry. Sales pipeline: 500%. Additional salespeople: 0.]

February 26, 2012 at 10:19 pm #1710

AG

Justin,

I have watched the video with the tapware guys with much interest as it bears much resemblance to some of the challenges we face. Particularly in regard to handling BCI leads and the many key stakeholders.

We deal with many specifiers (and should deal with more) that only very rarely touch on or have a need for our products. How do we efficiently and effectively service them?

So we may visit a person that one day may use our products then hear nothing and they genuinely don’t need our products for now… then suddenly a project comes up, somehow they need to decide what goes in or gets specified… and that’s our opportunity possibly come and gone without us even knowing about it. What to do? How do we make sure we don’t miss these opportunities?

The SPE system, whilst I can see many benefits, still seems to leave this major issue (for us) uncovered.

Be interested in your comments.

Regards,

February 27, 2012 at 11:44 am #1713

Justin Roff-Marsh

Hi AG

We have done a lot of work in Specification Sales environments and the most important advice I think I can give you is to ‘follow projects to prospects’, not ‘prospects to projects’.

In other words, I’m suggesting that, in a specification-sales environment, your sales approach should be project-centric, not relationship-centric.

In project environments, stakeholders have a very narrow field of view. They tend to focus only on the particular projects they are working on at that point in time.

Consequently, it tends to be unproductive to approach project stakeholders with a subject other than these particular projects.

My practical advice, therefore, is to use the (BCI) project feed as your primary source of sales opportunities. Filter the list as best you can using the provider’s criteria and then have one or two researchers your end do additional research to identify missing data and to confirm the exact status of each project.

Then convert each project into a sales opportunity when it enters an appropriate phase of the development life-cycle.

Your pre-approach campaigns (and your sales coordinator’s phone approach) should directly reference the project and the development phase.

I’m suggesting, then, that you don’t treat ‘relationships’ as a primary (as your question suggests). Rather, you should treat the development of relationships with stakeholders as a happy consequence of your relentless pursuit of projects.

Aside from this caveat, SPE fits quite nicely into most specification sales environments.

Justin

February 28, 2012 at 1:58 am #1714

AG

Brilliant. Thanks Justin.

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