A slow economy does not have to mean fewer orders As the economy slows, it’s likely that your firm’s order flow will slow too. But, does it really need to? For you to answer this question in the affirmative, two conditions need to be in place: Your share-of-market needs to be considerable Your sales function [...]

The emergence of cargo cults on some Pacific Islands after World War II is an amusing and oft-repeated story. The relatively primitive lifestyles of these islanders were interrupted by Japanese aircraft dropping large supplies of clothing, medicine, canned food and tents to support the Japanese war effort. Some of these supplies were shared with islanders, [...]

I’m sure you’ve attended one of those seminars where a self-proclaimed expert wows the audience with his or her tales of ‘awesome customer service’. Have you ever wondered whether the long-term success of a business really does rest in the hands of grinning bellhops, airline stewards who forward-guess your every need, and receptionists who answer [...]

A message for those business people who insist on competing on price: go ahead! That’s right. If you have a cost advantage, flaunt it. Cut your prices, build marketshare, consolidate that cost advantage and annihilate your competitors. So what’s the catch? Well, to successfully compete on price, you need to be able to manufacture, market [...]

“If only we could get distribution … we’d have it made.” I hear this anxious declaration regularly. Particularly from manufacturers and software vendors. I’ve even heard it from a number of musicians! Manufacturers want representation from agents or retailers. Software vendors want to establish relationships with resellers. And musicians want representation from a record label. [...]

I’ve discussed in the past that an assumption that underpins the design and management of most sales processes is that conversion (rate) is the primary driver of sales. The Sales Process Engineering method recognises this assumption as erroneous. In most all sales processes, opportunity flow (volume) is the primary driver, not conversion. It’s quite easy [...]

At best ‘brand’ is a useful word. At worst, it’s a dangerously misleading management tool. It’s hard to talk about marketing without using the word brand (or one of its derivations). Believe me, I’ve tried! But in spite of (or, perhaps, because of) its useful nature, the word brand is functionally bankrupt. More often than [...]

My friend Jamie Hayes (whose Sydney gym was featured in edition 4 of AdVerb) likes to remind me that people don’t visit fitness centres any more. “The truth is,” he says, “they never did!” Jamie’s point is that, while almost all gyms have been calling themselves ‘fitness centres’ for the last ten years, their customers [...]

A message for those business people who insist on competing on price: go ahead! That’s right. If you have a cost advantage, flaunt it. Cut your prices, build marketshare, consolidate that cost advantage and annihilate your competitors. So what’s the catch? Well, to successfully compete on price, you need to be able to manufacture, market [...]

Why mysticism and marketing are incompatible bedfellows Imagine the reaction of your local doctor if you presented yourself with a cough and a slight fever and proceeded to inform her that you were suffering from tuberculosis! Can you imagine her obediently writing a prescription for Isoniazid and reporting your bad news to the relevant health [...]